Operations Officer

• Diploma or degree in Business Administration, Finance, Marketing, Operations Management, or a related field. • At least two years’ relevant experience in microfinance, lending operations, field sales, distribution networks, or agent management. • Demonstrated ability to recruit, train, and supervise field agents or sales representatives. • Strong administration, record-keeping, reporting, customer service, and communication skills. • Comfortable using spreadsheets and digital systems to track applications and agent performance; willing to travel for field supervision.