Head ICT Operations & Service Delivery
đź“Ť Harare, Zimbabwe
⏰ Expires 29 May 2026
Description
To provide strategic leadership and oversight of ICT Operations and Service Delivery across the Authority, ensuring enterprise and taxpayer-facing systems are resilient, secure, and efficient. This role reports to the ICT Director and aligns nationwide service delivery with ZIMRA’s digital transformation objectives.
Requirements
Education: Bachelor’s Degree in ICT, Computer Science, Information Systems, or an equivalent discipline. Mandatory Certification: ITIL Certification or equivalent. Experience: Minimum of eight (8) years of relevant ICT experience, with significant exposure to enterprise ICT operations or systems support leadership. Technical Background: Proven experience supporting large-scale enterprise platforms or public sector digital transformation initiatives. Preferred Credentials: Certifications in COBIT, ISO/IEC 27001, CISSP, or PMP are considered an added advantage.
Employer: Zimbabwe Revenue Authority