Shop Manager

Description

Applications are invited for the SHOP MANAGER position within Baker's Inn Retail - Southern Region, Bulawayo. Job Responsibilities: The successful candidate will be required to take full charge of all key responsibilities that include but are not limited to the following: Plan, organise, direct and control daily shop operations to maximise sales and profitability. • Achieve set hourly, daily and monthly sales targets. • Supervise, motivate and develop staff to maintain high performance standards. • Monitor product quality and ensure all items meet required standards at all times. • Ensure excellent customer service delivery and efficient service flow. • Maintain high standards of cleanliness, hygiene and food safety. • Oversee stock control, including counts, ordering and variance reconciliation. • Ensure proper cash handling, banking procedures and full accountability of shop funds. • Monitor and maintain equipment, machinery and shop facilities. Prepare and review daily sales reports and operational records. • Ensure compliance with company procedures, operational standards and regulatory requirements. • Manage staff discipline, welfare, conflict resolution and grievance handling.

Requirements