WE ARE HIRING! Recoveries Officers Location: Harare x1 | Bulawayo x1 Contract Type: Fixed-Term Duration: 6 months About Zimnat Microfinance Zimnat Microfinance is part of the Zimnat Group, a diversified financial services provider offering integrated solutions across Life Assurance, General Insurance, Asset Management and Microfinance. We are committed to empowering individuals and SMEs through responsible lending, strong portfolio management and customer-focused financial solutions. Zimnat Microfinance is seeking suitably qualified and results-oriented Recoveries Officers. The role is responsible for managing delinquent loan accounts and contributing to the maintenance of a healthy and sustainable loan portfolio in line with the organisation's credit and risk management frameworks. The Job: Follow up on delinquent accounts through calls, SMS, field visits and formal notices. Negotiate repayment plans and ensure customers adhere to agreed terms. Conduct field investigations on overdue clients where necessary. Prepare daily and weekly arrears reports for management. Support litigation processes, including preparation of documentation for Small Claims Court and liaison with legal practitioners. Assist in maintaining, reconciling and analyzing written-off and non-performing loan portfolios. Maintain updated records of client interactions and payment arrangements. Recommend appropriate recovery strategies for difficult accounts. Work closely with branch teams to maintain healthy loan portfolios.