Client Relationship Officer

📍 ⏰ Expires 29 September 2026

Description

The position exists for the delivery of excellent customer services; administration of the credit granting process from receiving loan applications to disbursement stages of loan process in accordance with Ashcash’s Credit Policy and Procedure Manual with emphasis on ensuring compliance with the Credit Policy and Procedure manual, preparation of loan documents, perfection of security for all borrowing clients prior to disbursement of loans, disbursement of loans, and handling of cash and treasury issues at the branch. Duties and Responsibilities include attending walk in clients, manning the enquiries desk and ensuring that walk in clients are fully served, explaining the company loan products, processes and procedures to walk in clients, and preparing loan agreements guided by the signed Credit Committee Submission Form.

Requirements

* A professional course in microfinance or credit management is an added advantage. * At least 3 years’ experience in a Bank/Microfinance Institution well vested in customer services or credit granting processes. * Good customer services skills and be able to handle difficult clients with the ability to make apt decisions. * Good administration skills, accurate and multi tasked personnel be able to work in fast paced environment. * Good cash handling and treasury skills and is good in numbers.

Provisional Driver's licence

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